Orders & Shipping
Find answers to common questions about products, orders, and technical support.
What are your minimum order quantities?
Minimum order quantities vary by product. Generally, our MOQs range from 1 unit for standard products to 20-50 units for specialized formulations. For bulk orders, we offer volume discounts. Contact our sales team for specific MOQ information on the products you need.
What are your delivery lead times?
Lead times depend on product availability and order size: In-stock items ship within 2-5 business days, standard orders typically 1-2 weeks, custom formulations 3-4 weeks. For urgent requirements, we offer express delivery options. Contact us for accurate lead time estimates.
Do you ship internationally?
Yes, we ship to customers throughout Vietnam and internationally to Southeast Asia, including Thailand, Malaysia, Singapore, Indonesia, Philippines, and other regions. International shipping costs and lead times vary by destination. Contact us for shipping quotes to your location.
How can I track my order?
You can track your order through our online portal using your order number. We also send email notifications at each shipping stage. For any tracking issues, contact our customer service team who can provide real-time updates on your shipment status.
What is your return policy?
We accept returns for unused products in original packaging within 30 days of delivery. Custom-formulated products cannot be returned. For defective items, we provide full replacements or refunds. Contact our customer service to initiate a return and receive a return authorization number.