Frequently Asked Questions
Find answers to common questions about products, orders, and technical support.
What types of industrial adhesives do you offer?
We offer a comprehensive range of industrial adhesives including: PU (Polyurethane) adhesives, UF (Urea Formaldehyde) adhesives, EVA (Ethylene Vinyl Acetate) adhesives, epoxy resins, cyanoacrylates (instant adhesives), acrylic adhesives, and high-temperature resistant epoxies. Each type is designed for specific applications and materials.
How do I choose the right adhesive for my application?
Choosing the right adhesive depends on several factors: 1) Substrate materials being bonded, 2) Environmental conditions (temperature, humidity, chemical exposure), 3) Required bond strength and flexibility, 4) Cure time requirements, 5) Application method. Our technical team can help analyze your requirements and recommend the optimal solution. Contact us for a free consultation.
What is the shelf life of your adhesives?
Shelf life varies by product type: Cyanoacrylates typically last 12 months, epoxies 24 months, PU adhesives 9-12 months, and acrylic adhesives 12-18 months. All products should be stored in original sealed containers at recommended temperatures (usually 15-25°C). Check product datasheets for specific shelf life information.
Do you provide technical datasheets and safety information?
Yes, we provide comprehensive technical datasheets (TDS) and Safety Data Sheets (SDS) for all products. These documents include detailed specifications, application guidelines, curing instructions, storage requirements, and safety precautions. You can download them from product pages or request them from our technical team.
Can you provide custom adhesive solutions?
Yes, we offer custom adhesive formulation and development services. Our technical team works with customers to develop specialized products for unique applications. This includes custom viscosity, cure time, color, and performance characteristics. Contact us to discuss your specific requirements.
What are your minimum order quantities?
Minimum order quantities vary by product. Generally, our MOQs range from 1 unit for standard products to 20-50 units for specialized formulations. For bulk orders, we offer volume discounts. Contact our sales team for specific MOQ information on the products you need.
What are your delivery lead times?
Lead times depend on product availability and order size: In-stock items ship within 2-5 business days, standard orders typically 1-2 weeks, custom formulations 3-4 weeks. For urgent requirements, we offer express delivery options. Contact us for accurate lead time estimates.
Do you ship internationally?
Yes, we ship to customers throughout Vietnam and internationally to Southeast Asia, including Thailand, Malaysia, Singapore, Indonesia, Philippines, and other regions. International shipping costs and lead times vary by destination. Contact us for shipping quotes to your location.
How can I track my order?
You can track your order through our online portal using your order number. We also send email notifications at each shipping stage. For any tracking issues, contact our customer service team who can provide real-time updates on your shipment status.
What is your return policy?
We accept returns for unused products in original packaging within 30 days of delivery. Custom-formulated products cannot be returned. For defective items, we provide full replacements or refunds. Contact our customer service to initiate a return and receive a return authorization number.
What surface preparation is required before bonding?
Proper surface preparation is critical for strong bonds: 1) Clean surfaces with isopropyl alcohol or appropriate solvent, 2) Remove all oils, greases, and contaminants, 3) Abrade surfaces if needed to increase surface energy, 4) Ensure surfaces are completely dry before application. Some materials may require special primers. Refer to product datasheets for specific instructions.
What is the recommended application temperature?
Application temperature recommendations vary by product type: Most adhesives work best at 18-25°C, some PU adhesives require 10-35°C, and heat-curing epoxies may need elevated temperatures. Extreme temperatures can affect viscosity, open time, and cure speed. Store products at recommended temperatures and allow them to acclimate before use.
How do I achieve the best bond strength?
For optimal bond strength: 1) Follow proper surface preparation, 2) Apply adhesive at recommended thickness (too thin or thick weakens bond), 3) Ensure parts are properly aligned and clamped during cure, 4) Allow complete cure time before stress testing, 5) Consider environmental factors (temperature, humidity) during curing. Refer to technical datasheets for specific strength values.
What safety precautions should I take when using industrial adhesives?
Safety precautions include: 1) Work in well-ventilated areas, 2) Wear appropriate PPE (gloves, safety glasses, respirator if needed), 3) Read and follow Safety Data Sheets (SDS), 4) Keep products away from heat, sparks, and flames, 5) Avoid skin and eye contact, 6) Do not eat, drink, or smoke while working with adhesives, 7) Know emergency procedures and location of safety equipment.
How should I store industrial adhesives?
Proper storage extends product life: 1) Store in original sealed containers, 2) Keep at recommended temperature (usually 15-25°C), 3) Avoid direct sunlight and UV exposure, 4) Keep containers tightly closed when not in use, 5) Store away from heat sources and open flames, 6) Check expiration dates before use, 7) Some products require refrigeration - follow specific storage instructions.
What payment methods do you accept?
We accept multiple payment methods: Bank transfers (wire transfer), Credit cards (Visa, MasterCard, JCB), Cash on Delivery (selected areas), and Corporate account terms for established customers. Contact our sales team for payment options for your order.
Do you offer credit terms for business customers?
Yes, we offer credit terms for qualified business customers after credit approval. Standard terms include Net 30 or Net 60 days. Apply for a business account and credit terms through our sales team. Credit limits are based on business history and financial review.
Are there volume discounts available?
Yes, we offer volume pricing tiers for larger orders. Discounts vary by product and quantity, typically starting at 10+ units with increasing discounts for 50+, 100+, and 500+ units. Contact our sales team for a custom quote based on your specific order volume.
How can I contact your technical support team?
You can reach our technical support team through: Phone: +84-28-3744-5409 (Ho Chi Minh City), Email: technical@ce.com.vn, Online contact form at our website, or Live chat during business hours (8:00 AM - 5:30 PM, Monday to Saturday).
Where are your office locations?
We have offices in: Ho Chi Minh City (Headquarters): 127 Le Van Chi Street, Ward Linh Trung, Thu Duc City, Tel: +84-28-3744-5409, and Hanoi: 15/46 Thai Thinh Street, Dong Da District, Tel: +84-24-3754-5156.
Do you offer on-site technical support?
Yes, we offer on-site technical support services including: Application consulting, Process optimization, Equipment setup and training, Quality troubleshooting, and Regular technical visits. Contact us to schedule on-site support. Service availability and travel charges may apply for distant locations.