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Privacy Policy

Last updated: June 1, 2026

1. Information We Collect

Creative Engineering ("we," "our," or "us") collects information you provide directly to us, such as when you request a quote, contact us through our website, or interact with our chatbot.

1.1 Personal Information

  • Name and contact information (email, phone number)
  • Company name and business information
  • Communication preferences
  • Inquiry and request details

1.2 Technical Information

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and interactions on our website

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Process quotes and orders
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who assist in our operations
  • Legal authorities when required by law
  • Business partners with your consent

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Under Vietnam's PDPD (Personal Data Protection Decree), you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw consent
  • Port your data
  • Lodge a complaint

6. Cookies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. International Transfers

Your information may be transferred to and processed in countries other than Vietnam. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: privacy@ce.com.vn
  • Phone: (84) 28 3744 5409
  • Address: 127 Le Van Chi Street, Linh Xuan Ward, Thu Duc City, Ho Chi Minh City, Vietnam

12. GDPR Compliance (EU Users)

For users in the European Union, we process your data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

  • Your consent
  • Performance of a contract
  • Legitimate interests
  • Legal obligations